View 'Customer Satisfaction Survey' survey - View survey report

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Customer Satisfaction Survey
View 'Customer Satisfaction Survey' survey - View survey report
Dear Valued Customer,
As part of the ongoing process to improve our service, we are conducting a brief customer satisfaction survey in an effort to learn what is important to our customers, and how well our Customer Service Representatives and other staff are performing. All survey responses remain strictly anonymous. The results will be analyzed so that no individual can be identified. We greatly appreciate your time and effort and sincerely value your feedback.
1. Your Name:
2. Your Email Address:
3. Your Phone Number:
4. What is your age?
Under 18
18 - 24
25 - 30
31 - 36
37 - 42
43 - 50
51 - 56
57 - 62
63 - 70
71 - 76
Over 76
5. What is your gender?
Male
Female
6. How long have you been a user of our products?
Less than 1 year
1-2 years
3-5 years
More than 5 years
7. In your experience, has there been any change in the level of customer service quality since first becoming a WorldClass customer? Please indicate the change below:
Significantly better
Slightly improved
About the same / similar
Lower quality
Significantly worse
This was my first time speaking with a Customer Service Representative
8. Please rate your satisfaction on the following statements, according to your experience with the Customer Service Representative who assisted you.
Very Unsatisfied Unsatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied
My order was processed accurately.
When I had a question, the Customer Service Representative answered my questions promptly.
The Customer Service Representative was knowledgeable about our products.
The Customer Service Representative gave helpful suggestions regarding the details of my order and the products ordered.
The Customer Service Representative took the time necessary to answer my questions in a satisfactory manner.
When the Customer Service Representative did not know the answer to a question, he/she researched the answer and responded back to me in a timely manner.
When I made a change to my order, the change was processed quickly and correctly.
The Customer Service Representative maintained a positive attitude and professionalism at all times.
The Customer Service Representative demonstrated initiative and tenacity in resolving any problems encountered.
9. If you have any suggestions on how we could better serve you in the future, please provide your remarks below: